Japans quality standard.
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Japans quality standard


This speaks a lot about the Japanese quality standards and also cultural misunderstandings.

They're still laughing about this at IBM. Apparently the computer giant decided to have some parts manufactured in Japan as a trial project. In the specifications, they set out that they will accept three defective parts per 10,000 .

When the delivery came in there was an accompanying letter. We, Japanese people, had a hard time understanding North American business practices. But the three defective parts per 10,000 have been separately manufactured and have been included in the consignment. Hope this pleases you.

[Tag]:Japans quality standard
[Time]:5/9/2010
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